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Home > News > HSHS St. Francis Hospital Achieves 5-Star Patient Satisfaction Rating

11/13/2018

HSHS St. Francis Hospital Achieves 5-Star Patient Satisfaction Rating


The Illinois Critical Access Hospital Network (ICAHN) recently recognized HSHS St. Francis Hospital for its ongoing commitment to exceptional quality of care, during a ceremony held October 29 at the I-Hotel and Conference Center, Champaign, IL.

As part of the Federal Office of Rural Health Policy Medicare Beneficiary Quality Improvement Program (MBQIP), HSHS St. Francis Hospital and other critical access hospitals were asked to voluntarily participate in four defined domains of quality outcomes. These four domains include: patient safety/inpatient, patient engagement, care transitions and outpatient measures.

“Often, in rural hospitals, having a devoted staff member to abstract and submit this data can be both time-consuming and burdensome,” said Angie Charlet, ICAHN director of quality, educational services and compliance. “This hospital realizes how important quality of care and an engaged staff is for its patients. From its top leadership on throughout the facility, each strives for continued quality on a daily basis and that is what we are celebrating today.”

HSHS St. Francis Hospital was recognized for achieving a ‘5-Star’ HCAHPS rating. The Center for Medicare and Medicaid Services (CMS) created the HCAHPS Star Ratings for consumers to more quickly and easily access the patient experience of care information provided on the Hospital Compare website. Star ratings will also allow consumers to more easily compare hospitals.

“We are very proud of our team for achieving this level of excellence in health quality,” said John Peipert, interim CEO. “This is truly a team effort that recognizes our dedication to delivering a healthcare experience that our patients and staff can be proud of.”

ICAHN is a network of 57 small rural Illinois hospitals dedicated to strengthening the operations of its member hospitals through collaboration. The organization is composed of Illinois hospitals who have earned critical access hospital designation by the Center for Medicare and Medicaid Services. ICAHN is recognized nationally for its work with rural healthcare and administers several state, federal and private healthcare programs. The ICAHN office is located in Princeton, IL, and serves critical access hospitals across Illinois and is a nationally recognized state rural health network.

About HSHS St. Francis Hospital
HSHS St. Francis Hospital in Litchfield, Illinois offers a full range of health care services including an advanced surgery center; cancer care center; imaging for diagnostic purposes; and physical, cardiac, and pulmonary rehabilitation. In addition, St. Francis is the only hospital in the two county area providing maternity services. The hospital is a member of Hospital Sisters Health System and is located halfway between St. Louis, Missouri and Springfield, Illinois. For more information, visit www.stfrancis-litchfield.org.

About Hospital Sisters Health System
Hospital Sisters Health System’s (HSHS) mission is to reveal and embody Christ’s healing love for all people through our high quality, Franciscan health care ministry. HSHS provides state-of-the-art health care to our patients and is dedicated to serving all people, especially the most vulnerable, at each of our 15 Local Systems and physician practices in Illinois (Breese, Decatur, Effingham, Greenville, Highland, Litchfield, O’Fallon, Shelbyville and Springfield) and Wisconsin (Chippewa Falls, Eau Claire, Oconto Falls, Sheboygan, and two in Green Bay). HSHS is sponsored by Hospital Sisters Ministries. For more information about HSHS, visit www.hshs.org. For more information about Hospital Sisters of St. Francis, visit www.hospitalsisters.org.


Media Contact

Becky Bishop
Marketing Manager
Office: (217) 324-8497 
becky.bishop@hshs.org